It’s not a science, but we find that video clips around 30 seconds in length tend to do best on social. If you’re dealing with a multi-minute video beast, we can help hack it down to size to perform on your social channels of choice.

Our handy-dandy video uploader takes files of all sizes, but what’s more important to us than file size is that you provide precise timestamps for the video clips we’ll be working with. You’ll upload those in a form along with your video files. No timestamps, no dice — capisce?

The only exception to the timestamps rule is if you’re uploading clips for a single video. We’ve been in the game long enough to tell the keepers from the cutting-room-floor fodder, timestamps or not.

We take pretty much every video format out there, including MOV and MP4.

If you’re uploading audio-only files like podcast clips, we accept MP3 and WAV.

We generally deliver videos in MP4 format, but we’re flexible. Just let us know if there’s a better format for you and we’ll hop to it.

We can work a certain amount of magic, but we’re not Merlin over here. If you send us a video shot in a broom closet next to an industrial fan, we kindly ask that you go back to the drawing board.

But don’t worry — with the smarts you gain from your BrandSlap onboarding month, you’ll be a shooting pro in no time. We can help you identify a great spot to capture quality video and audio.